How can we help?
Find answers below or reach out to our team.
Email Support
support@mideeye.com
Response within 48 hours
Moderation Appeals
appeals@mideeye.com
Response within 7 business days
Legal & Privacy
legal@mideeye.com
GDPR requests, legal notices
Help Topics
Account & Profile
- Sign up & login
- Password reset
- Profile settings
- Account deletion
Content & Questions
- Asking questions
- Writing answers
- Uploading images
- Editing posts
Notifications
- Email notifications
- Push notifications
- Notification settings
- Unsubscribe
Safety & Reporting
- Reporting content
- Blocking users
- Privacy controls
- Appeals process
Frequently Asked Questions
How do I create an account?▾
Click "Sign Up" on the home page. Enter your name, email, and a secure password. Verify your email, then you're ready.
How do I reset my password?▾
Go to the login page and click "Forgot password?". Enter your email and we'll send a reset link within a few minutes.
How do I ask a question?▾
Tap the + button in the navigation bar or visit /ask. Write your question clearly, choose a relevant topic, and post.
Why was my content removed?▾
Content may be removed for violating our Community Guidelines. You would have received a notification. You can appeal by emailing appeals@mideeye.com.
How do I delete my account?▾
Go to Settings → Account → Delete Account. This is permanent and will remove all your personal data within 30 days.
How do I report a user or post?▾
Use the flag icon (⚑) on any post, answer, or profile. Our moderation team reviews all reports.
The app isn't loading — what do I do?▾
Try refreshing the page. If the issue persists, clear your browser cache or try a different browser. You can also check our status page.
How do I add MIDEEYE to my phone's home screen?▾
On iOS: open Safari, tap the Share button (□↑), then "Add to Home Screen". On Android: tap the browser menu (⋮) and select "Add to Home Screen" or "Install App".
Is MIDEEYE free to use?▾
Yes. MIDEEYE is free for all users. We may introduce optional premium features in the future.
How do I change my profile photo?▾
Go to Settings → Profile, then tap your current photo to upload a new one.